Terms of Service

Welcome to Yes!Definitely! We are delighted to have you as a customer and want to ensure that you have a seamless and enjoyable shopping experience with us. Please take a moment to review our Terms of Service below:

1. Product Descriptions: At Yes!Definitely UK, we strive to provide accurate and detailed product descriptions for all our water bottles. We work closely with independent artists to bring you beautifully designed bottles that are not only visually appealing but also environmentally friendly. Our bottles are made from 100% recycled plastic, making them a sustainable choice for your hydration needs.

2. Ordering and Shipping: When you place an order with us, you can expect prompt processing and shipping. We aim to dispatch all orders within 1-2 business days. Our shipping partners ensure that your package arrives safely and in a timely manner. Please note that shipping times may vary depending on your location.

3. Returns and Exchanges: We want you to be completely satisfied with your purchase from Yes!Definitely UK. If for any reason you are not happy with your water bottle, please contact our customer service team within 14 days of receiving your order.

4. Privacy and Security: At Yes!Definitely UK, we take your privacy and security seriously. We use industry-standard encryption technology to protect your personal information and ensure that it is kept confidential. We do not share your data with third parties without your consent.

5. Intellectual Property: The illustrations featured on our water bottles are the creative works of independent artists. We respect their intellectual property rights and ask that you do the same. Unauthorised reproduction or distribution of these designs is strictly prohibited.

6. Customer Support: Our dedicated customer support team is here to assist you with any questions or concerns you may have. Whether you need help with product selection, order tracking, or any other inquiries, we are just an email away.

7. Pricing and Payment: We strive to offer competitive prices for our high-quality water bottles. All prices are listed in GBP and include applicable taxes. We accept secure online payments through various payment methods, ensuring a smooth and secure checkout process.

8. Limitation of Liability: While we make every effort to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of the content on our website. Yes!Definitely UK shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Thank you for choosing Yes!Definitely UK. We hope you enjoy your shopping experience with us and find the perfect water bottle that reflects your unique style and values.